Refund policy

At The Lonely Pine, we want you to love what you ordered! Each item is thoughtfully designed and made with care, and we do our best to make sure it arrives in perfect condition.

All Sales Are Final

Because we're a small business, all sales are final. We do not accept returns or exchanges for changes of mind, incorrect sizes or colors ordered, or other personal preferences.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, please contact us within 7 days of delivery. Include your order number, a brief description of the issue, and photos of the item so we can make things right. We'll arrange a replacement or refund at no additional cost to you.

Return Shipping

If we need an item returned because it arrived damaged, defective, or incorrect, we'll cover the return shipping costs. Please contact us before sending anything back.

Refunds

When a refund is approved, it will be issued to your original payment method. Processing times vary depending on your bank or payment provider.

Questions?

We're always happy to help. Please email support@thelonelypineshop.com if you have any questions about your order.

This policy does not limit any rights you may have under applicable consumer protection laws.